Scheduled Maintenance

[Skip over main page content.]

Saturday, January 18, 2014 08:00 to 14:00 CST (GMT-06:00)

In our efforts to continually enhance the functionality and value of our WAM!NET® Services, we will be performing scheduled maintenance on:

  • Date: Saturday, January 18, 2014
  • Start Time: 08:00 CST (GMT-06:00)
  • Duration: 6 hours

New Features and Updates:

  • Simplified Library Administration

      We continue to simplify the administration of your WAM!NET services. Now permissioning users to libraries will be easier than ever. New options on your libraries can be set to control anonymous access to files shared through eFolios and published with posted file links. Additional user group permissions provide more granular control of access to audio and video files.

      We have also removed several legacy library options and group permissions that are no longer applicable to further simplify administration.

      Your existing libraries and user groups will automatically be updated with these new options during the release. The updates will be aligned with your current access levels. Administrators can modify these settings to take advantage of the new access controls. In a few cases we may be contacting individual customers to confirm desired updates. more »

  • Improved Linking to Files in Libraries

      We are improving your ability to post links to files housed in WAM!NET libraries. A more interactive link creation experience provides easier configuration of links.

      A keyed-hash message authentication code (HMAC) will be used to prevent parameter tampering. The new link format is more CDN friendly and self-documenting with additional exposed parameters.

      Existing posted links will continue to function, but they will no longer be supported for issue resolution. Please begin converting your posted legacy file links to the new link format. Changes will be made to the service in a future release that will prevent legacy links from functioning.

  • An Even Better Video Playing Experience

      We are creating an even better video playing experience in WAM!NET by standardizing on the generation of MPEG4 video proxies optimized for playing in our enhanced media player.

           MPEG-4 500 Kbps 426x240      MPEG-4 800 Kbps 640x360      MPEG-4 1200 Kbps 854x480      MPEG-4 2000 Kbps 1280x720

      The enhanced WAM!NET video player allows you to change the quality of the MPEG4 proxy video on the fly in the player to best suit your device and connectivity bandwidth. The dimensions of the player will automatically resize to fit your browser window to maximize use of available screen space. Scrolling the play bar will display tooltip thumbnails of the video corresponding to that time span allowing you to better navigate through the video.

      If you are using a customized version of the WAM!NET Portal we can configure it with a Google Analytics account so you can obtain analytics on video and audio that has been played through the WAM!NET media player.

      We are also standardizing on the generation of MP3 audio proxies for new content stored following this release.

      To help prevent compatibility issues with playing video and audio files, we are no longer allowing source video and audio files to be played through the WAM!NET media player. The source files will remain downloadable to the browser for playing outside of the WAM!NET media player.

      Proxies for existing assets will be retained.

  • Additional Updates:
    • Increased performance and scalability of the content management middleware.
    • Faster synchronizing of file transfer appliances with updated user and trading partner permission updates made on the Administration tab of Portal.

  • Retirement Notices:
    • The following legacy proxy video and audio proxy formats will no longer be generated by WAM!NET for new content stored in libraries following this release. Proxies for existing assets will be retained. Existing libraries configured to generate any of these proxies with be updated to generate the closest equivalent MPEG proxy for new files stored. more »
    • We are retiring the option to transcode video and audio files to a different format when sending them from libraries.

Availability of Services during Maintenance

  • Within the 6 hour maintenance period, all Direct! and Direct!IP file transfer appliances will be offline for up to thirty (30) minutes for software maintenance updates. Any packages currently shipping will restart after the upgrade.
  • All WAM!NET Central Services will be unavailable during this window.
  • File transfer appliances will be able to send files to other file transfer appliances, however package tracking and notifications will be unavailable during this time.


  • If you have any questions regarding this Scheduled Maintenance Notice, please contact our technical support team. more »
  • We apologize for any inconvenience this scheduled maintenance may cause, and appreciate your understanding as we strive to continually improve our services.
  • View complete calendar of scheduled maintenance. more »